A proxy buying service helps you purchase items from sellers or websites that do not ship internationally. I act as a middleman by buying the item on your behalf and forwarding it to you.

Please note: I am not a shipping company and do not receive any special discounted rates. I'm simply an individual offering to help others access items that would otherwise be difficult to purchase.

1. Send me the item link or product details.
2. I will confirm availability and provide a cost estimate.
3. You make payment for the item and service fee.
4. I purchase the item and ship it to you once it arrives.

Any small, lightweight goods like clothing, plush toys, accessories, and small collectibles. I tend not to handle bulky items.

Most major countries. Feel free to check with me if you're unsure about your location.

Shipping costs depend on the item's size, weight, volumetric weight, destination, and the chosen shipping method. The initial shipping fee provided is just an estimate, once the parcel arrives I'll need to pack and weigh it to be able to provide you with an accurate quote.

I completely understand that international shipping costs can add up! To ensure your orders arrive safely and quickly, I ship exclusively via air freight.

While cheaper alternatives like sea freight exist, they often take several months and come with a much higher risk of delays, damage, or lost parcels. By sticking strictly to air freight, I ensure your items spend minimal time in transit, reducing the chance of hiccups and giving you full peace of mind.

I value your experience too much to risk your orders on long transit times, and I appreciate your understanding!

I accept payments exclusively via Wise, trusted globally for its speed, transparency, and low fees.

I don't accept PayPal because their fees are unclear and can add up quickly. I also had bad experience using it as a seller and a buyer so I've kinda banned paypal for life.

Delivery typically takes between 7 to 21 business days, depending on the shipping method and destination.

Yes! I can consolidate multiple items into one package to help you save on shipping costs.

Any customs duties, import taxes, or clearance fees charged when the item arrives at the destination country are the buyer's responsibility. These are determined by your local customs authorities and must be paid by the buyer to release the parcel.

It is entirely the buyer's responsibility to verify whether the item they wish to purchase and ship is permitted entry into their destination country. This includes items made from regulated materials (e.g. exotic animal skin, ivory), skincare products, supplements, food items, and anything that may require special import permits or certifications.

Shiba Shipping Service does not screen items for compliance with destination country import regulations and will proceed with purchase and shipping based on the buyer's request.

1. If the item has already been purchased and shipped, and customs seizes or destroys it → no refund (since payment has already been made to the seller and shipping carrier).
2. If the item has been purchased but not yet shipped, and the buyer wishes to cancel → a refund will be issued for the item cost only, excluding the commission fee.

When in doubt, please check with your local customs authority before placing an order.

As a proxy buying service, Shiba Shipping Service acts solely as a middleman to facilitate your purchase and forward it to you. I do not have access to product documentation such as ingredient lists, material certificates, safety data sheets, or any other official product paperwork.

If customs requests such documentation, it is the buyer's responsibility to obtain it directly from the original seller or manufacturer. I will provide what limited information I have, such as the original listing details, to assist where possible. However, I cannot guarantee that documentation will be available or obtainable.

Shiba Shipping Service will not be held liable for any delays, seizures, fines, or losses arising from the inability to provide customs documentation.

I offer free storage for up to 30 days. After that, a storage fee of RM5 per day applies. This fee gets added to your final shipping invoice, so you don't need to pay it separately while your item is sitting with me, it's all settled together when your parcel is ready to go out.

Yes. Since most sellers require payment before the item is even produced or released, I will need full payment (item cost + service fee) upfront before placing your pre-order.

Pre-orders depend entirely on the seller or manufacturer following through.

If the seller cancels, delays, or fails to deliver, here's how it's handled. If the seller refunds me, I will pass that refund on to you, minus any non-refundable transaction fees if applicable. If the seller does not issue a refund, I am unable to compensate you myself, as I have no control over the seller's actions.

I will keep you updated if I hear of delays or cancellations from the seller's end.

Once payment has been made and the pre-order is placed with the seller, it generally cannot be cancelled or refunded. Most pre-order sellers do not allow cancellations once an order is confirmed, and I am bound by the same restriction.

Honestly, pre-orders can take a while, sometimes up to 9 months depending on the seller.

A little tip: if the seller lists an "expected ship date" of, say, June, go ahead and mentally add another 3 to 6 months to that. Sellers miss their own deadlines more often than not.

Yes. I will update you whenever I receive new information from the seller, such as confirmation of the order, any delays, or shipping notices once the item is released. If you haven't heard from me in a while, feel free to check in.

Do keep in mind I'm just the middleman in this process, so updates from my end depend entirely on what the seller shares with me. Sometimes that means a quick reply, other times it might be quiet for a while simply because there's nothing new to report.

No news isn't bad news, it just means we're both still waiting on the seller.

Pre-order payments are collected in full upfront, so there shouldn't be any additional charges along the way under normal circumstances.

However, if the seller requests an additional top-up, such as an increase in shipping cost or a price adjustment before release, this amount will be passed on to you for payment before I proceed. If no such request comes from the seller, you won't be charged anything further.

I will let you know if the seller appears inactive, suspicious, or has unusual behavior. However, the final decision to proceed with the purchase is entirely up to you.

All items are purchased AS IS, meaning what you see in the listing is what you get. If the item received from the seller is different, damaged, or incomplete, I am not responsible as I only act as a middleman assisting with the purchase and shipping.

Carousell Protection is a buyer safeguard offered through the Carousell platform. When an order is placed through it, your payment is held until you confirm the item has arrived and matches the listing. If the seller fails to ship, or the item arrives significantly different from what was described, I am able to open a dispute with Carousell to recover your money.

This is why, if a seller refuses to ship or an item arrives faulty, this protection gives me a way to seek your money back on your behalf.

It works best for branded or luxury goods such as designer bags, where the value and the risk are higher.

This coverage is optional and can be removed from your order on request.

No. I do not offer authentication and cannot verify whether a luxury or branded item is genuine. What you see in the listing is what you get.

As a middleman, my role is limited to purchasing the item on your behalf and forwarding it to you. I'm not able to advise on whether a product is authentic. If an item turns out to be non-genuine, no refund will be provided, as I only facilitate the purchase and have no control over the seller or the item's authenticity.

Refunds are only available under these conditions:

1. I am unable to purchase the item.
2. You cancel the order before the purchase or shipping occurs.
3. Once the item is purchased and international shipping is arranged, no refunds will be given for changes of mind, dissatisfaction with the item's condition, or any other reason.

Only services that have not been rendered are eligible for a refund. For example, if you decide not to proceed after the item arrives but before it is shipped internationally, I can refund the international shipping fee (since that service has not yet been carried out). However, the item purchase cost and any completed services cannot be refunded.

Once I've shipped your parcel and provided image confirmation, the transaction is considered complete. However, I'll gladly assist in contacting the postal office to help locate your parcel. If the parcel is officially declared lost, I can help file a claim on your behalf. Please note: the refunded amount depends entirely on the compensation provided by the postal service.

If your parcel arrives damaged and you wish to file a claim, I can assist with the postal process. However, any refund will be limited to the compensation issued by the postal service. By default, basic postal insurance only covers up to 200MYR, unless additional coverage was purchased. Please manage your expectations accordingly, as I'm unable to reimburse beyond what is officially refunded.